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How We Handle Your Personal Information

At f888, the information you share with us — from account registration to payment details like your JazzCash or Easypaisa wallet — is handled with clear purpose and kept secure.

Data collected only as neededAccount and wallet securityYour right to access and deletePakistan-relevant data handling
f888 How We Handle Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to exercise a data right, or need to report a privacy concern, our support team is the right first stop. You can reach us through live chat inside your f888 account, by email at the address listed in the Help section, or through the in-app support ticket system. We aim to respond to all data-related requests within a reasonable window and will confirm receipt of your request before we begin processing it.

Live Chat Open your f888 account and use the chat icon in the bottom corner. Our support team handles data queries alongside general account questions.
Email Support Send your data request or privacy question to the email address shown in the Help and Contact section of your account dashboard.
Support Ticket Log a formal support ticket through the in-app Help Centre if you need a written record of your data request or if your query requires document attachment.
DATA SECURITY AND RETENTION

How We Protect and Manage Your Data

Security and transparency sit at the centre of how f888 manages account data. Your information is encrypted in transit using SSL, and access to personal records is restricted to staff with a direct operational need. We review data-handling practices on an ongoing basis to keep them aligned with applicable regulations and your reasonable expectations as a Pakistan-based account holder.

Account Security

Your login is protected with OTP verification sent to your registered mobile number. Any attempt to change email, phone, or payment details triggers a secondary confirmation step.

Cookie Handling

We use session cookies for login continuity and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Transaction records tied to JazzCash, Easypaisa, or Raast payments are retained in line with financial regulations. Account activity logs are held for a shorter operational period and then deleted.

Your Rights and Requests

You can request access to your data, ask us to correct inaccurate records, or submit a deletion request. Contact support directly and we will confirm next steps within a reasonable timeframe.

Common Questions About Your Privacy

Below are the questions we hear most often about how your data is handled on f888. If your question is not here, reach out through live chat or the support ticket system.

We collect your name, date of birth, contact details, and the payment identifiers linked to your account — including JazzCash or Easypaisa wallet numbers — to verify your identity and process transactions.

We do not sell your data. It is shared only where needed to process a payment, meet a legal requirement, or investigate a security issue. Any third-party processors are bound by data-handling agreements.

Transaction records are kept for as long as financial regulations require. Technical and session data is held for a shorter operational window. You can ask for specifics through the support team.

Contact us via live chat or the in-app support ticket system and state that you are making a data access request. We will confirm receipt and provide your data within a reasonable response window.

Yes. Submit a deletion request through support. Note that some data tied to financial transactions may need to be retained under applicable regulations before full deletion can be completed.

Payment identifiers are encrypted in storage and in transit via SSL. Access is restricted internally, and any change to your payment details requires OTP confirmation to your registered mobile number.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.